Regular ground shipments to any address in Ontario will be free of charges subject to a minimum order value (after any applicable discounts have been applied) of $150. Shipments to Canadian destinations outside Ontario will be free of charges subject to a minimum order value of $200.
Please note that these shipping services do not include express shipments; these may be subject to shipping charges.
In addition, to qualify for free shipping, orders must not include unusually large or heavy objects.
Other Shipping Terms & Conditions
In general, we will ship all Free Ground Shipping orders by UPS Ground, CanPar Ground or Canada Post Regular Parcel service unless you request otherwise (see below).
We will provide you with a tracking number for your order once we have invoiced and shipped it. If you have set up an account on this site, you can review the order details section of your account page. The tracking number will be stored along with the information for each completed order.
Should you wish to have your products shipped by a provider other than Canada Post, CanPar or UPS, please let us know. We will do our best to accommodate your preference if this is possible. However, in these cases, these shipments will not be eligible for Free Ground Shipping. Please also note that some shipping providers will not provide service to all addresses in Canada. If you have a preference for a specific shipping provider, please note this preference on the Order Notes section of your checkout page.
If you are local, you can arrange to pick up your shipment in person at our warehouse. You can pick it up at any time during our opening hours (Monday to Friday, 9AM to 5PM). To indicate this preference to us, please choose the pick-up option on the checkout page. Please note that we will process orders in the order they are received. As a result, we advise you to call before your arrival in order to confirm that your order has been processed and is ready for pickup.
You can also arrange to have your order shipped at your expense under your own shipping account. In this case, there will be no shipping charge.